In the connected world, driven by devices and technology options, companies want to know of the experiences of their employees at the workplace. Across sectors, the workplace has turned hybrid and the employees are often location agnostic. Every company seeks to measure employee experience as they undergo digital transformation to succeed for tomorrow’s growth.
Technology is now providing the oxygen for this endeavour as companies are rewiring themselves, as they try and understand the pulse of the enterprise. While the pandemic was the recent trigger, the impact being made by technology in driving employee experience is making companies consider its use.
The traditional workplace has always been an agglomeration of workers. In the post pandemic world, while technology can help keep a tab on the pulse, building company culture for the geographically spread workers needs a rethink. Innovative technology solutions are the best answer.
EX: The new normal
Expect more of the physical environment to merge with the expanse of the enterprise, with technology at the heart of it. With technology as the EX-platform, HR teams can extend the learning and development requirements to every employee since Employees favour full interconnectivity among platforms to avoid having to access multiple sources for the information and learning. Should some specific learning be needed for different teams, it can be done irrespective of geographic location.
Companies are seeking to offer employees greater flexibility, personalised approaches, and improved working conditions to build a stimulating work environment. To stay ahead of the competition, solutions to drive EX must look to optimise the talent experience and redesign their employees’ journey with an inclusive, comprehensive approach. Transitioning HR operations to the cloud rather than creating individual applications for different purposes could drive positive employee experience and increase productivity.
A successful employee experience management strategy must be implemented intentionally and leverage the available resources in tandem with the other factors of the employee experience. So, access to tools for working should support remote collaboration and crafting and should be a priority for most organisations. A smart analytics layer on the cloud should help keep track of EX scores.
Tech X HR: Reimagined
People issues impact and drive every facet and tech should be used to address the needs of the enterprise. While cloud and analytics help keep track of the scores, the immeasurable factors, too, need to be weighed in.
With a people-centric policy, companies that increasingly address the mental well-being of its employees can find ways to multiply the outcomes. Technologies that drive processes and experiences that propel the employees could turn out to be a potent combination. Creating a culture of excellence for a manufacturing company or innovation for a services company needs a workforce that has access to the best tools.
Imagine, digital transformation that could get employees to improve engagement scores and collectively focus on driving the goals of the enterprise. Add to that the scores that are tougher to measure – the mind, body and soul.
Disclaimer: This article has been drafted as part of ETCIO’s Brand Connect Initiative in collaboration with PwC